Refund policy

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RETURN AND REFUND POLICY

We want you to be completely satisfied with your L’ATELIER 514 order.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• unworn and unwashed;
• in its original condition;
• free from stains, odors, pet hair, or other signs of use;
• accompanied by its original tags, if applicable.

L’ATELIER 514 reserves the right to refuse a return that does not meet these conditions.

Return Request

To request a return, please contact us at latelier514info@gmail.com within 14 days of receiving your order. Please include your order number and the item you wish to return.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

Defective Items or Order Errors

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with your order number and photos of the product. We will review the situation and take the necessary steps to resolve it.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your financial institution.

Non-Returnable Items

Gift cards and items identified as final sale cannot be returned, subject to your rights under applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws.