REFUND AND RETURN POLICY

At L’ATELIER 514, we place great importance on the quality of our products and your experience.

If you wish to make a return, you must submit a return request within 5 days of receiving your order.

Once your return request is accepted, you have 15 days to send us the item. Any item returned after this period may be refused.

To be eligible for a return, the item must be in its original condition: unworn, unwashed, unused, and free of odors, stains, pet hair, or any other signs of use. Original tags must also be intact and attached to the garment.

Items that do not meet these conditions will not be eligible for a refund.

Return shipping costs are the responsibility of the customer, except when an item received is defective, damaged, or an error was made in preparing the order.

We recommend using a shipping service with tracking. L’ATELIER 514 cannot be held responsible for return packages lost or damaged in transit.

Once the item is received and inspected, we will notify you of the approval or rejection of your refund. When a refund is approved, it will be issued to the original payment method. The time it takes for the refund to appear may vary depending on your financial institution.

Original shipping fees are non-refundable, unless required by applicable law or if an error is attributable to L’ATELIER 514.

Items identified as final sale cannot be returned or refunded, subject to rights provided by law.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible so we can correct the situation.

This policy does not limit the rights and remedies you may have under applicable consumer protection laws.